FAQ

  • what is Nutelleria?
  • Nutelleria is simply Nutella® enthusiasts that decided to share our love for Nutella® with the rest of the world. At our shoppe you can find a quick, nutritious, authentic sweet snack that would satisfy any craving, guaranteed! We serve only the finest, freshest, and most nutritious ingredients.
  • where is Nutelleria NY located?
  • Nutelleria NY is located
  • do you deliver?
  • NO! Our stuff is worth the trip
  • where will you be opening future Nutelleria locations?
  • If we’re not in your city, we hope to be coming soon. A little inside scoop is that our real estate agent has his eye on a little spot in Miami, Florida but you didn’t hear that from us. Stay up to date on coming soon location by signing for updates on our website.
  • what are the operation hours?
  • we’re still working on this one, suggestions are welcome
  • what are the Holidays on which Nutelleria is closed?
  • To allow our nutelleria family to spend time with their family and friends, Nutelleira will be closed on the following holidays so keep that in mind when planning your visit: New Year’s Day, Thanksgiving Day, and Christmas Day
  • is there a dress code?
  • no, just bring an appetite and a spoon (just kidding, we have spoons)
  • do your menus offer options other than just Nutella®?
  • yes and if you change your mind we can put nutella on anything
  • can I make a special request to have something not on the menu?
  • absolutely! We may even like your combination enough to add it to our menu
  • do you offer healthy options?
  • yes, we have gluten free and whole wheat crepes, which of course we can also put Nutella® on
  • what is gluten?
  • gluten is a protein complex found in wheat (including kamut and spelt), barley, rye and triticale
  • what credit cards do you accept?
  • we accept most major credit cards, including VISA, Master Card, American Express, and Discover
  • you mean to tell me that I can earn points by visiting Nutelleria?
  • for starters, earning points is really, really easy and there is absolutely no charge! You can earn 1 point for every dollar you spend and use your points for free treats at any of our super cool Nutelleria locations. Nutelleria is all about treats at NO CASH COST, adventure and fun in a loving and punctual world. Actually, it is really just about getting treats at no cash cost. Use your reward points to buy an original Nutella® crepe, an extra large Nutella® shake, a Nutella® cup with fruit and much, much more. It’s really easy. Oh, and you cannot pay part points and part credit card / cash which means you need the points to cover the full purchase price. They made us do it this way.
  • where can I get a coupon?
  • every so often (especially on random Tuesdays), we have offers on our Facebook page or in our email newsletter – please join these online communities for more information!
  • does Nutelleria sell gift cards?
  • yes, please visit any of our locations for more information
  • how do I purchase the cool Nutelleria t-shirts?
  • pick up a t-shirt at any of our locations when you visit, just don’t ask the pâtissier to take off his
  • can I work at Nutelleria?
  • Nutelleria is the greatest place in the world to work according to the owner’s mom. To work at Nutelleria, you’ve gotta have a decent sense of humor and an enthusiastic attitude. Being a Nutella® enthusiast is a big plus. To apply for a job, visit any of our locations.
  • why should I subscribe to receive updates and promotions?
  • how else would you find out about new locations, cool offers and other Nutelleria news?
  • will my email and personal information be shared?
  • Nutelleria promises never to rent, sell or trade any personal information you provide
  • how can I provide feedback about my experience?
  • Your positive comments are very important to us and we invite you to share them. Email us about anything right now! Real humans read and respond to every email.
  • last thought…?
  • no chance you’re still reading this but if you are, we’re posting pictures of folks visiting our locations on our home page at nutelleriany.com. If you fall in the folks category please email a photo of your visit to info@nutelleriany.com and we’ll add your picture to our gallery. Oh, we only post pictures taken at Nutelleria locations (a customer tried sending us his wedding album so we had to write this)
  • one more last thought…?
  • if you’re bored, check us out on Facebook®, Instagram®, and on Twitter®. Our CFO said he doesn’t understand why anyone would use Twitter. He also thinks that angry birds are referred to when you park your car under a tree. Please don’t tell anyone about it.
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